2 posts tagged with "Task"

Our April 2026 release brings important security updates, usability improvements, and new features across Cases, Task App, Parts, and more — helping enhance reliability, flexibility, and overall user experience.

Here’s what’s new:

Added

• Cases

  • Agents can now reply to cases with file attachments, making communication more effective and complete.
  • Integrated SAML with Amazon Connect for improved and seamless authentication.

• Parts

  • Introduced a PNG viewer in the Asset Parts tab, allowing users to easily view and extract information from images.

• Role

  • Added role-based visibility controls for Manuals, Timeline, Task Apps, and Search to improve access management.

• Task App

  • Added support to generate PDFs even when no predefined template is available.
  • Tasks can now be repeated, improving efficiency for recurring workflows.
  • Introduced custom permissions for task apps, allowing controlled access to templates and tasks.

• Profile

  • Users can now choose their preferred date and time format directly from their profile settings.

Updated

• Security

  • Addressed security alerts to ensure a safer and more secure platform experience.

• Login

  • Users can now log in using email addresses regardless of uppercase or lowercase formatting.

• API

  • Improved backend performance and stability through updates and cleanup.

Fixed

• Task App

  • Improved task experience by fixing issues with signatures, file uploads, media display, and overall layout for a smoother and more reliable workflow.

• Ingestion

  • Fixed issues with special character handling (e.g., Danish characters).
  • Improved validation for date formats in asset ingestion via CSV uploads.

• Email

  • Resolved an issue where emails were not being sent correctly from configured accounts.

That’s a wrap for this release — thank you for your continued support and feedback!

Our March 2026 release includes multiple fixes, enhancements, and UI improvements across Ingestion, DocGpt, Task App, Organization, Cases, and more — helping improve usability, accuracy, and overall performance.

Here’s what’s new:

Added

• Outcome

  • Introduced the ability to create opportunities within the Outcome app.

• Task App

  • Task assignments are now easier to understand with clearer labels and visibility of assigned systems.

• Cases

  • Case management is enhanced with better access to queues and user assignments.

Updated

• Organization

  • Managing organization structure is now simpler with an improved hierarchy view and smoother navigation.

• Quotes

  • Improved quote update handling and related UI enhancements.

• System

  • System data is now more accurate with added validation during data ingestion.

Fixed

• Ingestion

  • Uploading data is now more reliable with improved validation, reducing errors during bulk and CSV uploads.

• DocGpt

  • Document insights are now clearer with improved highlighting, accurate citations, and smoother extraction experience.

• Part

  • Finding and linking parts is now more intuitive with improved highlighting and linking.

That’s a wrap for this release — thank you for your continued support and feedback!