7 posts tagged with "Security"

Our April 2026 release brings important security updates, usability improvements, and new features across Cases, Task App, Parts, and more — helping enhance reliability, flexibility, and overall user experience.

Here’s what’s new:

Added

• Cases

  • Agents can now reply to cases with file attachments, making communication more effective and complete.
  • Integrated SAML with Amazon Connect for improved and seamless authentication.

• Parts

  • Introduced a PNG viewer in the Asset Parts tab, allowing users to easily view and extract information from images.

• Role

  • Added role-based visibility controls for Manuals, Timeline, Task Apps, and Search to improve access management.

• Task App

  • Added support to generate PDFs even when no predefined template is available.
  • Tasks can now be repeated, improving efficiency for recurring workflows.
  • Introduced custom permissions for task apps, allowing controlled access to templates and tasks.

• Profile

  • Users can now choose their preferred date and time format directly from their profile settings.

Updated

• Security

  • Addressed security alerts to ensure a safer and more secure platform experience.

• Login

  • Users can now log in using email addresses regardless of uppercase or lowercase formatting.

• API

  • Improved backend performance and stability through updates and cleanup.

Fixed

• Task App

  • Improved task experience by fixing issues with signatures, file uploads, media display, and overall layout for a smoother and more reliable workflow.

• Ingestion

  • Fixed issues with special character handling (e.g., Danish characters).
  • Improved validation for date formats in asset ingestion via CSV uploads.

• Email

  • Resolved an issue where emails were not being sent correctly from configured accounts.

That’s a wrap for this release — thank you for your continued support and feedback!

Our January 2026 release delivers smoother request handling, stronger self-ingestion and AI workflows, improved system reliability, and important security updates — all designed to enhance performance, stability, and ease of use across the platform.

Here’s what’s new:

Added

• Requests Management:

  • Improved the Requests page to make it faster and easier to navigate when working with large numbers of requests.

• Cases App:

  • Introduced the new Cases application to help you easily track, manage, and organize cases in one place.

• Self-Ingestion Enhancements:

  • Enhanced self-ingestion with support for Quote Create and Update templates, making quote processing more consistent and automated.

Fixed

• TwinGPT- Document Processing

  • Fixed an issue that could prevent documents from being processed by TwinGPT, ensuring more reliable document handling.

• Parts & Assets

  • Fixed an issue where navigating from an asset to its related part didn’t work correctly, ensuring you’re now taken to the right part details every time.

Security

• Applied platform-wide security updates to ensure safer and more reliable operations.

That’s a wrap for this month — as always, thank you for your continued support and feedback!

Our early-December 2025 release brings improved visibility into ingestion workflows, smarter task handling, better document and quote management, and important security updates — all aimed at enhancing reliability and usability across the platform.

Here’s what’s new:

Added

• Checklists & Forms

  • Introduced task repeatability for form fields, making recurring data entry smoother and more structured.

• Ingestion

  • Added success and failure counts across all ingestion workflows for improved visibility into processing results.

• Quotes & Contacts

  • When creating a quote or contact, the options shown in the organization and contact dropdowns now respect your access permissions:
    • Users with organization read access will see all organizations.
    • Users without organization read access will see their own organization only.
    • Contacts shown depend on whether you have access to the Contacts app and its data, showing only relevant contacts under your organization if access is limited.

Fixed

• PDF Viewer

  • Fixed an issue where child manuals in dynamic manuals lost PDF outlines and annotations, so all document structure and notes are now preserved.

• Manuals

  • Resolved an error preventing users from uploading new document versions.

Security

• Applied platform-wide security updates to ensure safer and more reliable operations.

That’s all for the early December release — bringing clearer ingestion insights, smarter task workflows, improved document and quote management, and stronger security across the platform.

We're excited to introduce a series of upgrades, enhancements, and bug fixes that further enhance your experience. Let's dive into the latest enhancements:

Changed

• Tasks Template Enhancements: Templates can now be linked with systems, assets, models, and model families, providing more flexibility and organization in your workflow.

We're excited to introduce a series of upgrades, enhancements, and bug fixes that further enhance your experience. Let's dive into the latest enhancements:

Added

• Stay Ahead with Hotspots: System asset hotspots now turn red when maintenance is due, ensuring you're always aware of crucial updates.

We're excited to introduce a series of upgrades, enhancements, and bug fixes that further enhance your experience. Let's dive into the latest enhancements:

Added

• Enhanced PDF Annotation: Easily annotate PDFs during system creation and updates for better documentation.

• Improved Dealer Mapping: Streamlined asset management with a new step for mapping assets with dealers on the create and edit asset pages.

We're excited to introduce a series of upgrades, enhancements, and bug fixes that further enhance your experience. Let's dive into the latest enhancements:

Added

• Enhanced Reporting Features: Added Pass/Fail status for reports and pie charts for training and user task statuses, providing clear statistics at a glance.