Released v2026.04
· 2 min read
Our April 2026 release brings important security updates, usability improvements, and new features across Cases, Task App, Parts, and more — helping enhance reliability, flexibility, and overall user experience.
Here’s what’s new:
Added
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Cases
- Agents can now reply to cases with file attachments, making communication more effective and complete.
- Integrated SAML with Amazon Connect for improved and seamless authentication.
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Parts
- Introduced a PNG viewer in the Asset Parts tab, allowing users to easily view and extract information from images.
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Role
- Added role-based visibility controls for Manuals, Timeline, Task Apps, and Search to improve access management.
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Task App
- Added support to generate PDFs even when no predefined template is available.
- Tasks can now be repeated, improving efficiency for recurring workflows.
- Introduced custom permissions for task apps, allowing controlled access to templates and tasks.
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Profile
- Users can now choose their preferred date and time format directly from their profile settings.
Updated
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Security
- Addressed security alerts to ensure a safer and more secure platform experience.
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Login
- Users can now log in using email addresses regardless of uppercase or lowercase formatting.
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API
- Improved backend performance and stability through updates and cleanup.
Fixed
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Task App
- Improved task experience by fixing issues with signatures, file uploads, media display, and overall layout for a smoother and more reliable workflow.
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Ingestion
- Fixed issues with special character handling (e.g., Danish characters).
- Improved validation for date formats in asset ingestion via CSV uploads.
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Email
- Resolved an issue where emails were not being sent correctly from configured accounts.
That’s a wrap for this release — thank you for your continued support and feedback!