2 posts tagged with "Email"

Our April 2026 release brings important security updates, usability improvements, and new features across Cases, Task App, Parts, and more — helping enhance reliability, flexibility, and overall user experience.

Here’s what’s new:

Added

• Cases

  • Agents can now reply to cases with file attachments, making communication more effective and complete.
  • Integrated SAML with Amazon Connect for improved and seamless authentication.

• Parts

  • Introduced a PNG viewer in the Asset Parts tab, allowing users to easily view and extract information from images.

• Role

  • Added role-based visibility controls for Manuals, Timeline, Task Apps, and Search to improve access management.

• Task App

  • Added support to generate PDFs even when no predefined template is available.
  • Tasks can now be repeated, improving efficiency for recurring workflows.
  • Introduced custom permissions for task apps, allowing controlled access to templates and tasks.

• Profile

  • Users can now choose their preferred date and time format directly from their profile settings.

Updated

• Security

  • Addressed security alerts to ensure a safer and more secure platform experience.

• Login

  • Users can now log in using email addresses regardless of uppercase or lowercase formatting.

• API

  • Improved backend performance and stability through updates and cleanup.

Fixed

• Task App

  • Improved task experience by fixing issues with signatures, file uploads, media display, and overall layout for a smoother and more reliable workflow.

• Ingestion

  • Fixed issues with special character handling (e.g., Danish characters).
  • Improved validation for date formats in asset ingestion via CSV uploads.

• Email

  • Resolved an issue where emails were not being sent correctly from configured accounts.

That’s a wrap for this release — thank you for your continued support and feedback!

We’re excited to bring you the April 2025 release! This update introduces our brand-new Quotes app, smarter email communications, and helpful fixes to streamline your everyday workflows. Let’s take a look:

Added

• Introducing the Quotes App:

  • You can now manage quotations directly within the platform through our new Quotes app.
  • Easily draft, submit, and follow up on quotes — all from one place.
  • The system supports multiple quotes per account (if enabled, contact support for more on this feature), offering more flexibility for your teams.

• Quote Automation:

  • We have added automation to send follow-up emails when needed, improving communication and keeping things moving.

Fixed

• Access App:

  • Fixed an issue where previously selected items kept showing up in the transfer list, even after deselection.

• Task Management:

  • Resolved a bug that was preventing tasks from being assigned to all users.

• Organization Management:

  • Fixed an issue where some users were unable to delete an organization.

This release sets the stage for smoother quote handling and removes common workflow blockers — thanks for growing with us!