2 posts tagged with "Cases"

Our March 2026 release includes multiple fixes, enhancements, and UI improvements across Ingestion, DocGpt, Task App, Organization, Cases, and more — helping improve usability, accuracy, and overall performance.

Here’s what’s new:

Added

• Outcome

  • Introduced the ability to create opportunities within the Outcome app.

• Task App

  • Task assignments are now easier to understand with clearer labels and visibility of assigned systems.

• Cases

  • Case management is enhanced with better access to queues and user assignments.

Updated

• Organization

  • Managing organization structure is now simpler with an improved hierarchy view and smoother navigation.

• Quotes

  • Improved quote update handling and related UI enhancements.

• System

  • System data is now more accurate with added validation during data ingestion.

Fixed

• Ingestion

  • Uploading data is now more reliable with improved validation, reducing errors during bulk and CSV uploads.

• DocGpt

  • Document insights are now clearer with improved highlighting, accurate citations, and smoother extraction experience.

• Part

  • Finding and linking parts is now more intuitive with improved highlighting and linking.

That’s a wrap for this release — thank you for your continued support and feedback!

Our January 2026 release delivers smoother request handling, stronger self-ingestion and AI workflows, improved system reliability, and important security updates — all designed to enhance performance, stability, and ease of use across the platform.

Here’s what’s new:

Added

• Requests Management:

  • Improved the Requests page to make it faster and easier to navigate when working with large numbers of requests.

• Cases App:

  • Introduced the new Cases application to help you easily track, manage, and organize cases in one place.

• Self-Ingestion Enhancements:

  • Enhanced self-ingestion with support for Quote Create and Update templates, making quote processing more consistent and automated.

Fixed

• TwinGPT- Document Processing

  • Fixed an issue that could prevent documents from being processed by TwinGPT, ensuring more reliable document handling.

• Parts & Assets

  • Fixed an issue where navigating from an asset to its related part didn’t work correctly, ensuring you’re now taken to the right part details every time.

Security

• Applied platform-wide security updates to ensure safer and more reliable operations.

That’s a wrap for this month — as always, thank you for your continued support and feedback!