AI-Powered Aftersales Platform for Machine Manufacturers
Industrility is the smartest AI aftermarket software for complex equipment — built to grow recurring revenue, reduce downtime, and deliver modern customer experiences across the entire asset lifecycle.
"Grow your Aftermarket With Industrial AI"
🏭 Who Is It For?
Industrility is purpose-built for industrial equipment manufacturers (OEMs), distributors, system integrators, and service organizations who need to stay connected with their customers post-sale.
| Audience | How They Use Industrility |
|---|---|
| OEMs | Manage installed base, sell parts, monitor assets remotely, offer AI-powered service |
| Distributors | Access branded portals, manage regional assets, submit service requests |
| Service Teams | Run inspections, complete maintenance, track parts compliance |
| End Customers | View their equipment health, order parts, access manuals and training |
🚀 Platform Pillars
1. Installed Base Intelligence
AI-powered platform to curate and manage your entire installed base — every asset, every system, every customer — enabling proactive service instead of reactive firefighting.
2. Parts Commerce
AI-enabled, hyper-personalized 3D parts catalog and eCommerce with seamless B2B, B2B2B, and B2C quote-to-cash processes. Customers find and order the right part in seconds.
3. Maintenance Operations
AI-driven preventive and prescriptive maintenance — standardizing work orders, inspections, audits, training, and checklists across your entire fleet.
4. Remote Monitoring
Turn live IIoT sensor data into predictive alerts, service actions, and parts recommendations with instant purchasing — all from a single dashboard.
5. TwinGPT — Machine Co-Pilot
Industry's first Industrial AI enabling manufacturers to offer ChatGPT-style co-pilots for complex machinery:
- AI Agent for every machine — ask questions about any asset in natural language
- AI Agent for parts ordering — intelligent parts identification and ordering
- AI Agent for generating SOPs — auto-generate service tasks and procedures
6. Customer Service
Omni-channel support with asset-linked tickets, digital warranty management, dealer scoring, and sustainability tracking.
⚡ What Makes Industrility Different?
| Differentiator | Description |
|---|---|
| All-in-One | Installed base + parts + maintenance + monitoring + AI co-pilot in a single platform |
| Industrial AI | Purpose-built for complex equipment — not a generic CRM or ERP bolt-on |
| 2-Week Onboarding | Go live in 14 days — kickoff, data integration, setup, and training |
| Branded Portals | Hyper-personalized "MyOEM" customer portals with your branding |
| 25+ Pre-Built Apps | Modular app store — pick and choose what each user needs |
| 100+ Integrations | Connects with ERP, CRM, IoT platforms, and 100+ software systems |
| Enterprise Security | SOC2 Type II certified, AWS infrastructure, Prescient Security audited |
🏷️ Your Brand, Your Platform
Both the web platform and the FieldPro mobile app are fully whitelabelled — your customers see your brand, not ours.
| What's Branded | Details |
|---|---|
| Portal URL | Your own domain (e.g., my.yourcompany.com) |
| Logo & Colors | Your logo in the header, loader, emails, and throughout the UI — your brand's accent color tints the entire experience |
| App Name | Mobile app published under your name (e.g., "MyCompany", "MyBrand") with your icon on the App Store and Google Play |
| Email Sender | Auto-generated emails sent from your domain, not @industrility.com |
| Footer & Tagline | Customizable footer title, subtitle, and image |
| Login Screen | Your logo, tagline, and SSO button with your identity provider |
Why Whitelabelling Matters
- Customer trust — your customers interact with a portal that looks and feels like yours, not a third-party tool
- Brand consistency — one unified experience across web, mobile, and email communications
- No "powered by" friction — the platform is invisible; your brand takes center stage
- Multi-brand support — run separate branded portals for different business units, product lines, or acquired brands from a single Industrility account
📊 Industries Served
Industrility serves equipment manufacturers across:
- HVAC and climate systems
- Compressors and generators
- CNC machining and tooling
- Construction equipment
- Material handling
- Packaging and printing
- Industrial pumps and valves
🏗️ Operational Digital Twin
A Digital Twin in Industrility is not just a 3D model — it's the full operational representation of a machine from creation to decommission. Every aspect of the asset lives in one place:
| Dimension | What's Included |
|---|---|
| Identity | Make, model, serial number, TSN, owner, location |
| Documentation | Manuals, safety bulletins, brochures, P&ID diagrams |
| Parts | BOM, spare parts, as-built/as-maintained configuration |
| Maintenance | Plans, schedules, history, compliance status |
| Telemetry | Live sensor data, alerts, fault codes, communication status |
| Visualization | 2D/3D diagrams (40+ formats), annotated PDFs |
| Contracts | Warranty, maintenance contracts, coverage details |
| AI | TwinGPT diagnostics, DocGPT document intelligence |
Digital Twin templates are created per model so new assets can be hydrated instantly.
🛍️ The App Store
This is not a marketplace — it's your own app store for your users. OEMs serve diverse stakeholders: end customers, service reps, distributors, system integrators, insurance companies, rental companies, and more.
With Industrility's modular architecture:
- OEMs pick and choose from 25+ pre-configured apps for each user role
- Users install apps from their profile based on their responsibilities
- Each stakeholder gets a personalized experience — no bloated dashboards
📖 What's in This Documentation?
| Section | What You'll Find |
|---|---|
| Platform | Overview, terminology, profile settings |
| Apps | Detailed guides for all 25+ platform apps |
| APIs | RESTful API reference with OpenAPI documentation |
| Release Notes | Monthly release notes and changelog |